Specific needs
We are committed to providing fair access to our exams for candidates with specific needs. Fair access is our term to cover access arrangements and reasonable adjustments. We offer a wide range of access arrangements and reasonable adjustments for each type of exam including: tests in alternative formats; alternative tests and adaptations to standard tests; additional time and the presence of a prompter or chaperone.
If you require any advice on what options are most appropriate, please email our Specific Needs Team ahead of making your booking.
It is important to note that we are not permitted to make allowances or concessions in the marking on account of your specific needs. All candidates are assessed equally.
Our Specific Needs Policy explains what we offer candidates with specific needs and how you should tell us about your requirements when making an exam booking. It also explains how to send us supporting evidence, how we handle your personal and sensitive data and what to do if your needs change or you amend your exam booking.
We review and update this policy regularly. It's therefore important that you read it time you make a booking for a candidate with specific needs.
You can download the policy on this page. We can also provide it in alternative formats on request.
Downloads
You must request all access arrangements and reasonable adjustments when you book your exam. It is not possible to add or change access arrangements and reasonable adjustments after you have completed your booking. If you are a teacher or parent, it is important to be aware of the candidate’s specific needs before booking their exam.
You can only select one option. If none of the options adequately describe your specific needs, please prioritise selecting the option which relates to any additional test materials you require, such as large print or alternative tests. You should complete the exam booking and then email the Specific Needs Team immediately to explain your specific needs in full. We will then write to the examiner and make any other necessary arrangements.
You must select the relevant specific needs option each time you make an exam booking. You must do this even if you have received access arrangements or reasonable adjustments previously.
Please refer to our Specific Needs Policy for further information.
It is important that you select the relevant access option on the online booking form for each exam. You should do this even if you have requested access arrangements or reasonable adjustments previously.
If none of the access options cover your specific needs or you have questions about the reasonable adjustments to which you are entitled, please contact our Specific Needs team as early as possible before the booking window closes.
Please note that we are unable to provide reasonable adjustments or access arrangements if you tell us after the exam booking has been made or if you move your original exam booking to a different day.
Please refer to our Specific Needs Policy for further information.
We require supporting evidence the first time you request access arrangements for an exam. We do not require supporting evidence for reasonable adjustments. If you are unsure whether you need to provide supporting evidence, please contact the Specific Needs Team: [email protected].
Please send your supporting documents by email to [email protected]. You will receive an auto response, but we do not respond to enquiries sent to this address. Instead, please send any questions to [email protected].
Please refer to our Privacy Policy and Specific Needs Policy for further information.